Contact B7 Casino

The B7 Casino support team is available 24 hours a day, 7 days a week. Whether you have a question about a bonus, need to follow up on a payment or want to report a technical issue, you will always receive a fast, personal response. Support is provided in English, Dutch, German and French, so players from the Netherlands can always communicate in their preferred language.

The fastest way to get in touch is via live chat, available through the button in the bottom right corner of the website or directly within the mobile app. Average response times are under two minutes, including during peak hours. For more complex matters or when you need to attach documents, email support is equally available and monitored around the clock.

The support team handles a wide range of topics daily. Below are the most common categories players reach out about:

• Bonuses and promotions: activation issues, wagering requirements, expired bonuses
• Payments: deposits not credited, withdrawal status, limit queries
• Account verification (KYC): which documents to submit, processing timelines
• Technical issues: games not loading, login problems, app errors
• Responsible gambling: setting limits, taking a break, self-exclusion
• Account management: updating personal details, password resets, account closure

For straightforward questions the FAQ section on the website is often the quickest route to an answer. It covers all major topics by category and is updated regularly. For anything requiring a personal review of your account, the live chat team has direct access to your account details and can resolve most issues within a single conversation.

For urgent matters such as a blocked account or a withdrawal that has taken longer than expected, live chat is always the recommended first step. Support agents have direct access to your account and can action most requests without escalation, keeping resolution times as short as possible.